Privacy Policy

The protection of your personal data is very important to us. We process personal data exclusively in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable Italian data protection laws.

1. Data Controller

Hotel Serles
Herrnegger Karl
St.-Johannes-Street 29
I-39034 Toblach (BZ), Italy
Email:

No Data Protection Officer (DPO) has been appointed, as there is no legal obligation pursuant to Art. 37 GDPR.

2. General information on data processing

Personal data is processed only where permitted by law or with the user’s consent. Personal data includes all information that can identify a person directly or indirectly.

3. Hosting

This website is hosted by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. Data is processed exclusively on servers located within the European Union.

The hosting service is used on the basis of Art. 6(1)(f) GDPR (legitimate interest in secure and efficient website operation). A data processing agreement pursuant to Art. 28 GDPR has been concluded.

4. Access data and server log files

When visiting this website, technical data such as browser type, operating system, referrer URL, anonymized IP address and access time are automatically collected.

These data do not allow direct identification of individuals and are processed solely to ensure the proper functioning of the website. The legal basis is Art. 6(1)(f) GDPR.

5. Enquiry form

When you submit an enquiry via the form, the data provided (e.g. name, e-mail address, travel period, message) will be processed to handle your request.

Data transmission is encrypted (SSL). Enquiries are sent by e-mail via an SMTP server and stored in the website database.

The legal basis is Art. 6(1)(b) GDPR (pre-contractual measures) and Art. 6(1)(f) GDPR (legitimate interest in communication).

Data will be deleted once it is no longer required and no statutory retention obligations apply.

6. Cookies

This website uses cookies. Cookies are small text files stored on your device.

Technically necessary cookies are processed on the basis of Art. 6(1)(f) GDPR. All other cookies (e.g. analytics cookies) are used only with the user’s consent pursuant to Art. 6(1)(a) GDPR.

7. Web analytics – Google Analytics 4

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses cookies. IP addresses are anonymized. Data may be transferred to Google servers in the United States.

Processing is carried out only with the user’s consent pursuant to Art. 6(1)(a) GDPR. Consent can be withdrawn at any time via the cookie settings.

Appropriate safeguards (standard contractual clauses) pursuant to Art. 46 GDPR have been implemented for data transfers to third countries.

8. Google Maps

This website uses Google Maps for map display. The service is provided by Google Ireland Limited. Use of the service requires processing of the user’s IP address.

The legal basis is the user’s consent pursuant to Art. 6(1)(a) GDPR.

9. Fonts

Fonts used on this website are hosted locally. No connection to external font servers is established.

10. Data retention

Personal data is stored only for as long as necessary to fulfill the respective purposes or to comply with statutory retention obligations.

11. Data subject rights

Users have the right to access their personal data, request rectification or erasure, restriction of processing, data portability, and to object to processing.

12. Right to lodge a complaint

Users have the right to lodge a complaint with the competent supervisory authority:

Garante per la Protezione dei Dati Personali
www.garanteprivacy.it

13. Data security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss or misuse.

14. Changes to this privacy policy

We reserve the right to amend this privacy policy to reflect legal or technical changes.